Having worked in their cellular Civic offices for over 50 years, Crawley Borough Council had lost touch with how workplaces have transformed in that time. The public sector especially have been instrumental in researching and promoting the ‘Working without walls’ philosophy in an attempt to encourage a more efficient and collaborative working environment.
The existing building had reached the end of its useful life and with a very limited floor to ceiling height and restrictive 3m x 3m structural grid, the Borough staff had become fragmented and insular, with poor facilities, no communal spaces and some entrenched behaviours.
We were asked to share ‘best practice’ and ‘lessons learnt’ from our experience in the public sector, analyse their organisational structure and utilisation/vacancy statistics. We worked closely with the senior management team, HR and customer services Directors to undertake a staff consultation process in order to enable us to create a new brief for a re-imagined and consolidated workplace.