Crawley Borough Council

Having worked in their cellular Civic office’s for over 50 years Crawley Borough Council had lost touch with how workplaces have transformed in that time, especially in the public sector, who have been instrumental in researching and promoting the ‘Working without walls’ philosophy in an attempt to encourage a more efficient and collaborative working environment.

The existing building had reached the end of its useful life and with a very limited floor to ceiling height and restrictive 3 x 3m structural grid, the Borough staff have become fragmented and cellular, with poor facilities, no communal spaces and some entrenched behaviors. We were asked to share best practice and lessons learnt from our experience in the sector, analyse their organisation structure and utilisation/vacancy statistics and work closely with the senior management team, HR and customer services Directors to undertake a staff consultation process to enable a new brief for a reimagined and consolidated workplace to be created.